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Managed IT support and maintenance · Ecuador

We know something is wrong before you do.

Sentinel watches the signals from your systems; our engineers alert you and fix it with your approval.

Case 0142 · srv-contabilidad Resolved
  1. 10:12:04signal38 failed SSH logins in 4 min, same IP
  2. 10:12:05detectsBrute force · MITRE ATT&CK T1110
  3. 10:12:05proposesBlock 203.0.113.7 · reversible
  4. 10:15:31operatorReviewed and approved
  5. 10:19:02clientApproved · 2 of 2 sign-offs
  6. 10:19:03executesBlock applied. No new attempts.⁠
Illustrative example log #b519ee…8411
  • 0third-party libraries in our agent
  • 2people approve every destructive action
  • 1thread per incident, from signal to close

01What we watch

What fails without making noise.

Tap the map to see what we watch on your systems.

Servers and computers

Disk space running out, memory and CPU at the limit, on Linux and Windows.

Backups that actually restore

A backup existing isn't enough: we open samples of your Proxmox Backup Server copies to confirm they can be read and, on compatible PostgreSQL, restore them in an isolated environment.

Disks starting to fail

S.M.A.R.T. indicators on compatible servers, plus capacity, before a failure stops you.

Access that shouldn't be there

Repeated login attempts, suspicious startup items and processes, altered critical files; all classified with MITRE ATT&CK.

Network and virtualization

Proxmox and compatible network gear are assessed in the diagnosis: we tell you what we cover.

  • With the agent installed
  • Assessed during the diagnosis

02How we work

A service, not another tool to run.

IDK Sentinel watches; IDKMANAGER engineers respond and report back to you.

  1. Assessment

    We review your setup and propose.

  2. Installation

    Our own agent, with a certificate.

  3. Monitoring

    Signals and backups, reviewed.

  4. Alert

    One incident, one thread.

  5. Your approval

    We fix what you authorize.

  6. Monthly report

    What happened, what we advise.

03Autonomy

You decide how much the AI may do.

Reversible actions can be automated if you want; destructive ones always go through two people.

Type of action

By default, our operator approves it.

If your policy allows it, Sentinel does it alone; always with a confirmation window.

  • IDK Sentinel
  • IDKMANAGER operator
  • You, if you ask
  • A switch to stop everything
  • Remote access only with your permission
  • Your data, only with your authorization

04Log

If someone changes the past, it shows.

Each record carries the previous one's fingerprint: tamper with a line and check.

Log · srv-contabilidad Illustrative example
  1. Proposal recorded: block 203.0.113.7
    #4e5ad7…1349 ← #000000…0000
  2. Operator and client approval
    #3da063…ce49 ← #4e5ad7…1349
  3. Change prepared with a confirmation window
    #46af28…ab43 ← #3da063…ce49
  4. Action applied and confirmed
    #b519ee…8411 ← #46af28…ab43
Chain intact: each entry points to the previous one

05Why it exists

Three real failures. None made noise.

Real cases from our operations, with no one identified.

  • 93 %
    of its storage quota

    A coordination database about to fill up

    Once full, 24 databases could have gone read-only.

  • 53 days
    without a single backup

    A server with no backup, and nobody knew

    The job was not failing: it simply stopped running. No alert.

    • Supply 1 powered
    • Supply 2 unpowered

    Weeks

    with one power supply unpowered

    Redundancy that no longer existed

    Everything stayed on. One more outage and they would shut down.

06FAQ

Frequently asked questions.

What people ask us before the assessment.

What is IDK Sentinel?

IDK Sentinel is the platform behind IDKMANAGER's support and maintenance service for SMBs and institutions in Ecuador. It monitors the signals configured on your machines, and our team alerts you and fixes issues with your approval, with a verifiable log of recorded actions.

How much does it cost?

It depends on how many machines you have and which services you need. We do the assessment first and then send you a written proposal. We don't publish prices because every infrastructure is different.

Which machines do you cover?

Linux and Windows servers and computers where we install our agent. Proxmox virtualization and compatible network equipment are assessed during the diagnosis. Before we start, we tell you what is covered and what isn't.

Does the AI make decisions on its own?

IDK Sentinel diagnoses and proposes. Anything that changes your systems goes through the approvals your policy defines, and destructive actions always require two people: our operator and you. Behind it are IDKMANAGER engineers.

Are you available at any hour?

IDK Sentinel automatically monitors the configured signals. Service hours and response times are agreed in writing in your contract.

Does this guarantee LOPDP compliance?

No. Compliance with Ecuador's Personal Data Protection Law (LOPDP) is your organization's responsibility. What we give you is technical evidence and a verifiable record of what we did, useful for your data protection program and for audits.

What happens to my data?

Each client's operations live in their own database and credential store, separate from other clients'. We do not modify business information as part of routine maintenance; a restore that replaces data requires explicit authorization from our operator and from you.

How do I get started?

Message us on WhatsApp at +593 95 888 8193 or email ventas@idkmanager.com. We agree on the assessment and, based on what we find, send you a proposal.

Start with an assessment.

Tell us what systems you have and we will send a proposal tailored to them.

Request an assessment